Pre-Order Terms
1. Pre-order Concept:
Ayull offers pre-ordering services for products that may not be readily available at the dispatching branch but can be arranged as soon as possible to fulfill your order.
2. Availability and Fulfillment: While we strive to ensure the availability of pre-ordered items, there may be instances where, despite our best efforts, certain products may not be available for fulfillment. In such cases, Ayull reserves the right to provide a refund for unfulfilled prepaid orders items. Please note that the unavailability of specific items may affect the delivery of the entire order containing those items, and we appreciate your understanding in such situations.
3. Communication of Non-availability:
For Cash on Delivery (COD) orders, if any pre-ordered item is not available despite our efforts, we will promptly inform you about the non-availability and retain the full rights to cancel the particular item from your order.
4. Refund Policy:
If Ayull is unable to fulfill your pre-order due to non-availability of the product, a full refund will be processed for prepaid orders within a reasonable timeframe.
5. Order Modification:
Once a pre-order is confirmed, modifications to the order, such as adding or removing items, may be subject to availability and approval by Ayull.
6. Estimated Delivery Timeframe:
The estimated delivery timeframe provided for pre-ordered items is indicative and subject to change based on various factors, including supplier availability and shipping constraints. Ayull will make reasonable efforts to fulfill pre-orders within the stipulated timeframe.
7. Payment Terms:
For prepaid orders, payment is required at the time of placing the pre-order. For COD orders, payment is collected upon delivery of the items.
8. Product Information and Descriptions:
All product information and descriptions provided on our website are as accurate as possible. However, Ayull does not guarantee the accuracy, completeness, or reliability of any product information.
9. Cancellation Policy:
You may cancel your pre-order at any time before the dispatch of the items. Please refer to our cancellation policy for more details. We encourage you to consider the efforts involved in fulfilling pre-orders before deciding to cancel, as this helps us manage inventory and serve our customers more efficiently. Your cooperation and understanding are greatly appreciated.
10. Customer Support:
For any inquiries, concerns, or assistance regarding your pre-order, please contact our customer support team. We are here to help you.
By placing a single item/complete order as pre-order with Ayull, you agree to abide by these terms and conditions. Ayull reserves the right to amend or update these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes.